David Carmona

Principal Designer

I design systems and products for complex, enterprise-scale software — first at LinkedIn for over a decade, now leading design systems and AI-assisted workflows at ServiceNow. I care about the details that make software feel considered, not just functional.

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Work

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ServiceNow · Interaction Design

Otto for Contact Center: AI-Assisted Banking Calls

Designing Otto for Contact Center — ServiceNow's AI copilot that supports a banker through a live customer call with real-time call-script suggestions, identity verification, step-up authentication, and a Customer 360 view, all wired to the same live transcript.

ServiceNow · Interaction Design

An AI-Powered Disputes Workspace

Leading design for the Visa DPS (Disputes Processing System) Workspace — Now Assist-powered onboarding, Customer 360, and Interaction Record.

LinkedIn · Design Systems

Mercado: LinkedIn’s Next-Generation Design Language

Designing LinkedIn’s next-generation design language, codenamed Mercado.

LinkedIn · Product Design

AI-Powered Features for Sales Navigator

Leading the Sales Solutions team in transforming the Sales Navigator experience with AI-powered features to help sellers close deals more effectively.

LinkedIn · UX / Information Design

Profile & Entity Pages at LinkedIn

Optimizing the profile experience on LinkedIn’s Identity team, and building a framework for entity pages spanning Company, Jobs, Groups, Education, and Skills.

LinkedIn · Design Systems

The Art Deco Design System

Leading LinkedIn’s Art Deco Design System — reusable components and design foundations adopted company-wide.

Monterey Peninsula Ballet Theatre · Design Operations

A Marketing & Communications Playbook

Developing a Marketing & Communications playbook for the Monterey Peninsula Ballet Theatre’s board.

Contact

Have a project, a role, or just want to talk design? Send a message below, or head to the full contact page to grab time directly on my calendar.

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